1. The Contract between us

A Contract between the customer and MICHEL GUILLON will only exist once an order has been accepted and full payment has been received. Our acceptance of payment of your order brings into existence a legally binding contract between us. Payment is made via PayPal and you will receive a confirmation email from PayPal to confirm payment. However, we do not have to accept the payment from PayPal and if payment is declined by us the contract is automatically cancelled.

2. Price

2.1 The prices payable for goods that you order are as set out in our website.

2.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.

2.3 Any customers who are obliged to pay UK VAT on orders MUST order in GB Pound Sterling not US dollars, the VAT has been removed for orders placed in US dollars.

3. Right for you to cancel your contract

3.1 In accordance with the Consumer Protection (Distance Selling) Regulations 2000 “The consumer has the right to cancel within seven working days for most goods and services. This period runs from the day the contract was concluded for services, and from the day after the day of delivery for goods.”

3.2 Further to this we offer the right to return goods within 7 days from receipt of the goods.

3.3 If you have received the goods before you cancel your contract we must be notified at info@michelguillon.com and you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

3.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your original method of payment will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

3.5 If the goods are not returned in the condition they were sent we reserve the right to charge the cost of recovering the goods directly to you.

3.6 To cancel your contract you must notify us in writing by emailing info@michelguillon.com The frames must be returned in the packaging in which they were received, if they are damaged in transit it is the responsibility of the customer to claim back all costs from the company with which the frames were returned. We reserve the right to return faulty frames back to customers that have been damaged in transit. Frames must also be returned with/in any branded material that they are received in, e.g. cases, boxes and with the warranty and cloth (if applicable). DO NOT SEND IN JIFFY ENVELOPES.

3.7 All goods must be returned in accordance with our returns policy which can be found on the home page.

3.8 Unfortunately return postage cannot be refunded.

3.9 A restocking fee may be applicable to returned products. Our full costs incurred e.g. special delivery charges for designer sunglasses (which is approximately £5-£10/order in the UK), may also be charged for returned products.

4. Cancellation by us

4.1 We reserve the right to cancel the contract between us if:

4.1.1 We have insufficient stock to deliver the goods you have ordered;

4.1.2 We do not deliver to your area; or

4.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

4.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us via original method of payment or cheque as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5. Delivery of goods to you

5.1 All UK orders are sent either first class recorded mail, or special next day delivery. All international orders are sent via international signed for delivery or Airsure (where available). All orders will require a signature (except Airsure which will be scanned on delivery).

5.2 Deliveries will be made to the given delivery address, the address given will be the address to which the goods are sent. For any amendments to the delivery address, we must be notified by e-mail prior to the processing of your order. It is essential that you ensure you give a delivery address where the recipient will be available to accept the goods, or you must be prepared to collect the goods from your post office or the delivery service's office following attempted delivery.

5.3.1 We aim for delivery of all UK orders within 3 working days but delivery can take up to 30 days. International delivery times vary, but most orders are received between 4 and 12 days. For UK deliveries goods cannot be classified as missing in the post until 15 working days have passed since the day of posting. We cannot take any action during this period, but will immediately make enquiries and re-send orders if delivery hasn't been made following the 15 working day period.

5.3.2 International orders are generally sent via Royal Mail International Delivery and are usually delivered within a week but can take up to 20 days due to delays at customs. Most orders require a signature. If 20 days or more have passed and your order has not been received, please contact us to inform us of the delay. We then have to launch an international track and enquiry, as soon as we have the results we can resend or refund.

5.4 We cannot be held responsible for failed deliveries, either due to an incorrect address or unavailability of a signature on delivery. If goods are returned to us for these reasons we can re-charge for postage and handling, or deduct the cost if a refund is requested.

5.5 Upon delivery of your order you will become the owner of the goods, they will be held at your own risk and we cannot be held liable for their loss or destruction.

5.6 If an item is delivered to you and has been damaged in transit, we must be notified within two hours of delivery so we can claim with Royal Mail postal insurance.

5.7 All orders are sent with duties and taxes to be paid by the recipient. Duties will be assessed by the importing country based on current laws governing imports.

6. Liability

6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us, by e-mail or in writing at our contact address, of the problem immediately and in any case within 10 working days of the delivery of the goods in question. If items have been damage in transit we must be notified on the day of delivery. Therefore if the goods ordered are a gift it is advisable to check the contents immediately.

6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us, by e-mail or in writing at our contact address, of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:

6.2.1 To make good any shortage or non-delivery;

6.2.2 To replace or repair any goods that are damaged or defective; or

6.2.3 To refund to you the amount paid by you for the goods in question in whatever way we choose.

6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2 above.

6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.5 Not withstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under the applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and e-mailed to us at info@michelguillon.com You must include your name, order number, PayPal transaction number and date of order.

8. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

9. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

11. Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

12. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

13. Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.